FAQ

Sweet, sour, tasty, cheerful, colourful, diverse –
these are the answers to most of the questions about hitschies. And if something is still unclear, please feel free to look here.

Do you have vegetarian or vegan products in your range?

Yes, we have something for everyone. In fact, we have quite a few. All vegetarian and vegan products can be found HERE.

Do you have gluten-free products in your range?
Yep, we do. A “gluten-free” symbol is always placed on the individual product pages if the product is gluten-free, so you can always find them quickly.
Do you have products that are halal in your range?
Yes, also have halal-certified products. We have marked these products with a “halal” symbol on the product packaging, so you can always find them quickly.
How long do hitschies products keep?
We cannot say this in general terms. We have so many different products that have different best-before dates. You can always find these on every bag and package.
How and where should hitschies products be stored?
They feel most comfortable in the stomach. Until then, it is best to store our products in a cool and dry place. You should not leave the packaging open, so the colourful sweets remain as tasty as they were on the first day.
Where can you buy hitschies products?
Fortunately, in quite a lot of different places and locations. You can find our products here in our onlineshop. Moreover you can find our products in many supermarkets and consumer markets such as REWE or EDEKA. Furthermore, many products are also available in drugstores such as Rossmann or in discount stores such as Netto, Penny. In addition, there are our two factory outlets in Hürth and Michelstadt and also the possibility to shop our delicacies online e.g. at worldofsweets.de. If you cannot find your favourite hitschies item in your supermarket yet, help us change this! Simply go to the store manager in the store and tell him that you would like to buy the product in his store.
Is there a factory outlet?

Yeah sure, there are two factory outlets: One in Hürth near Cologne and one in Michelstadt. You can find more information HERE. We look forward to your visit!

Is it possible to do a factory tour?
Our manufacturing processes are audited and certified in accordance with the extremely rigorous International Food Standard (IFS), which serves to ensure maximum food safety and quality for the consumer. This also means that we cannot guide visitors through our production lines. We also think this is a pity, but we ask for your understanding.
How long has hitschler been around?
The then founder of the company, Ferdinand Hitschler, founded the Cologne trading company Hitschler’s Cachou in 1929. In the mid 1940s, his son Walter Hitschler joined the company. At the beginning of the 1950s, after the death of his father Ferdinand Hitschler, Walter Hitschler founded the still existing type of enterprise of hitschler International GmbH & Co. KG. The product range was completely changed to confectionery from this point on.By clicking HERE

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I have not received a confirmation email?
If we received your order, you should have received a confirmation email from us. You did not receive an email? First of all, check your spam folder. If you don't find it there either, you can send us an email to info@hitschler.de.
Where is my order?
When your order has been shipped, you will receive a shipping confirmation with a tracking link that allows you to check the status of your order at any time.
Are there also vouchers?
Yes, you also have the possibility to order vouchers for our fantastic online store. You can find our vouchers HERE. When you order a voucher, you will receive an email with a unique voucher code, the value of which you can redeem when shopping for our delicious sweets, fashion, petcare or other mega products.
What payment methods are available?
You can pay in our online store via Paypal, Klarna, mobile wallets or credit card.

Do you have further questions?

Then feel free to contact us.